Frequently Asked Questions

Ordering and shipping

How quickly will my order ship?

Orders are prepared within 1–3 business days. We often ship sooner, including the same or next business day when possible, but 1–3 business days is our guaranteed processing window. Delivery time begins after the carrier receives the parcel.

Do you ship worldwide?

Yes. Available destinations and rates appear at checkout. International customers are responsible for any applicable customs duties, import taxes, or carrier fees charged by their country.

Will I receive tracking?

Tracking is provided when it is included with the shipping service selected at checkout.

Returns and help

What is the return window?

Eligible items may be returned within 30 days of delivery. Please read our Refund & Return Policy for conditions and exclusions.

What if my order arrives damaged or incorrect?

Contact sales@wandandwhimsy.ca within 7 days of delivery with your order number and clear photos of the item and packaging.

Products and experiences

Are all products handmade?

No. Our shop includes a mix of handmade goods, carefully selected fantasy and magical merchandise, natural stones, and officially licensed products. Each product page describes the item.

What happens when an item is sold out?

Some popular items are restocked. Sold-out listings may remain visible while a restock is on the way.

How does “The Wand Chooses You” work?

Visit our interactive wand experience to discover the wand style that matches your magical path.

Can I shop in person?

Yes. We attend fairs, festivals, markets, and fantasy events throughout Ontario. Check Find Us In Person for upcoming dates.

Contact

General questions: info@wandandwhimsy.ca
Orders and sales: sales@wandandwhimsy.ca