Refund & Return Policy
Last updated: September 9, 2026
30-day returns
We want you to love your Wand and Whimsy purchase. You may request a return within 30 days after your order is delivered.
Return eligibility
To be eligible, an item must be unused, unworn, unwashed, and in the same condition in which it was received, with its original packaging and tags where applicable. Proof of purchase is required.
To start a return, email info@wandandwhimsy.ca with your order number and the reason for the return. Please wait for return instructions before sending an item back.
Items that cannot be returned
- Final-sale or clearance items
- Custom, personalized, or made-to-order items
- Gift cards
- Opened body, beauty, fragrance, or consumable products
- Pierced earrings and other items that cannot be returned for hygiene reasons
If you are unsure whether your item is eligible, contact us before returning it.
Damaged, defective, or incorrect items
Please inspect your order when it arrives. If an item is damaged, defective, or incorrect, email us within 7 days of delivery with your order number and clear photos so we can make it right.
Return shipping and refunds
Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect. Original shipping charges are not refundable unless the return is due to our error. We recommend using a trackable return service because we cannot guarantee receipt of an untracked parcel.
After we receive and inspect an approved return, we will let you know whether the refund has been accepted. Approved refunds are issued to the original payment method. Your bank or card provider may take additional time to post the refund.
This policy does not limit any rights you may have under applicable consumer-protection law.