Shipping Policy

Last updated: September 9, 2026

Order processing

Orders are processed within 1–3 business days, excluding weekends and holidays. Orders placed early may ship the same or next business day, but this is not guaranteed. During markets, holidays, or unusually busy periods, processing may take a little longer; we will contact you if there is a significant delay.

Delivery estimates

Delivery time is separate from processing time. Shipping options and estimated carrier delivery times are shown at checkout when available. Carrier estimates begin after the parcel has been shipped and are not guaranteed.

Tracking

When tracking is available, you will receive a shipping confirmation email with the tracking information after your order has been dispatched. Tracking may take up to 48 hours to begin updating.

Addresses and returned parcels

Please check your shipping address carefully before placing your order. Email info@wandandwhimsy.ca as soon as possible if an address needs to be corrected. We cannot guarantee changes after an order has been processed or shipped. Additional shipping charges may apply if a parcel is returned because the address provided at checkout was incomplete or incorrect.

International orders

For destinations offered at checkout, international customers are responsible for any customs duties, import taxes, brokerage charges, or other fees imposed by the destination country. International transit and customs processing can cause delays outside our control.

Delays, loss, or damage

If tracking shows an unusual delay, or your parcel arrives damaged, email info@wandandwhimsy.ca with your order number. For damaged parcels, include clear photos of the item and packaging. We will help investigate with the carrier and explain the available next steps.