Shipping Policy
Last updated: October 6, 2026
Order processing
Orders are processed within 1–3 business days, excluding weekends and holidays. Orders placed early may ship the same or next business day, but this is not guaranteed. During markets, holidays, or unusually busy periods, processing may take a little longer; we will contact you if there is a significant delay.
Shipping within Canada
Standard shipping is $12 CAD for orders under $75 CAD. FREE standard shipping is available on Canadian orders of $75 CAD or more. Express shipping is available for $20 CAD where offered at checkout.
Shipping to the United States
We now ship to the United States. Our U.S. standard shipping rates are based on the Canadian-dollar value of the order and are displayed to U.S. shoppers in USD at checkout:
- Orders under $50 CAD: $14.90 CAD equivalent standard shipping.
- Orders from $50 CAD through $124.99 CAD: $19.90 CAD equivalent standard shipping.
- Orders of $125 CAD or more: FREE standard U.S. shipping.
The exact USD amount shown at checkout can vary with currency conversion. Express shipping is not currently offered for U.S. orders.
U.S. customs, duties, and import charges
U.S. customers are responsible for any customs duties, import taxes, brokerage charges, or other import-related fees that may apply. These charges are not included in our shipping rates unless checkout specifically states otherwise. Customs or carrier processing may also cause delays outside our control.
Delivery estimates
Delivery time is separate from processing time. Shipping options and estimated carrier delivery times are shown at checkout when available. Carrier estimates begin after the parcel has been shipped and are not guaranteed.
Tracking
When tracking is available, you will receive a shipping confirmation email with the tracking information after your order has been dispatched. Tracking may take up to 48 hours to begin updating.
Addresses and returned parcels
Please check your shipping address carefully before placing your order. Email info@wandandwhimsy.ca as soon as possible if an address needs to be corrected. We cannot guarantee changes after an order has been processed or shipped. Additional shipping charges may apply if a parcel is returned because the address provided at checkout was incomplete or incorrect.
Delays, loss, or damage
If tracking shows an unusual delay, or your parcel arrives damaged, email info@wandandwhimsy.ca with your order number. For damaged parcels, include clear photos of the item and packaging. We will help investigate with the carrier and explain the available next steps.