Refund policy

30-Day Return & Refund Policy

We want you to love your Wand and Whimsy purchase. You may request a return within 30 days after your order is delivered.

Return eligibility

To be eligible for a return, the item must be unused, unworn, unwashed, and in the same condition in which it was received, with its original packaging and tags where applicable. Proof of purchase is required.

To start a return, contact us at info@wandandwhimsy.ca with your order number and the reason for the return. Please wait for return instructions before sending an item back.

Items that cannot be returned

• Final-sale or clearance items
• Custom, personalized, or made-to-order items
• Gift cards
• Opened body, beauty, fragrance, or consumable products
• Pierced earrings or other products that cannot be returned for hygiene reasons

If you’re unsure whether an item is eligible, please contact us before returning it.

Damaged, defective, or incorrect items

Please inspect your order when it arrives. If an item is damaged, defective, or incorrect, contact us within 7 days of delivery at info@wandandwhimsy.ca with your order number and clear photos of the item and packaging so we can make it right.

Return shipping

Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect. Original shipping charges are not refundable unless the return is due to our error. We recommend using a trackable shipping service for returns.

Refunds

Once we receive and inspect an approved return, we’ll let you know whether the refund has been accepted. Approved refunds will be issued to the original payment method within 5 business days after approval. Your bank or card provider may require additional time to process and post the refund.

This policy does not limit any rights you may have under applicable Canadian or Ontario consumer-protection law.

Questions? Contact info@wandandwhimsy.ca.